SERVICES

 

Disabled Access

 

Disabled access is via the front entrance.  There is a ramp from the pavement to the front door and the access from the car park to the front door is wheelchair accessible.  Doorways are wide enough for a wheelchair and there are no stairs within the building.   We have a disabled toilet.

 

Guide dogs are welcome and there are Braille signs on most of the doors within the building.

 

Travel to the surgery

 

St Leonards has a patient car park and is well served by public transport.   Rails for securing bicycles are available adjacent to the main entrance

 

House Visits

 

Should you be too ill to attend the surgery please request a home visit before 10.30 on the day of request.   Please note that we triage our house call requests and the Doctor will most likely phone you before deciding if a visit is necessary.

 

Out of Hours Medical Attention

 

Please call the surgery number in the first instance.  The answering service will give you details of how to proceed.    If needed you will be redirected to NHS24 where your call will be handled by a trained paramedic or nurse.   If you need to be seen by a doctor this will be arranged for you.   PLEASE NOTE: - this very busy and valued service is for EMERGENCIES ONLY and not for routine matters.

All calls to NHS24 are confidential and are voice recorded for medico-legal purposes.

In life threatening emergencies please call an immediate ambulance by dialing 999

 

NHS24

 

The telephone number for NHS24 is 111.  To visit their website click here

 

 

 

New Patients

 

When registering with the practice we need to see proof of residency.  You can use any document that shows your name and current address – e.g. utility bill; bank statement; lease; council tax statement.  In addition we need to see photographic ID such as a driver’s license; passport; matriculation card.

 

New permanent or temporary registrations can be made in person any time at the practice reception desk, provided your address is within the recognised practice area.  This is shown on our practice boundary page.  We would not accept new patients from outwith this area, in keeping with health board guidelines. All new permanent patients will be offered an initial health check at the earliest opportunity although this is not compulsory.

 

From 17/07/2017 our list will reopen to new registrations.

 

Test Results

 

When contacting the Practice regarding Test Results, please do so after 11.00am Monday-Friday on 0131 668 4547.

 

To ensure confidentiality, we only release results to the patient.   We will not release results to friends or relatives unless this has been agreed in writing.

 

Patients who are on Warfarin will usually be able to access their results on the evening that the test was done.  In addition we will write to patients on Warfarin with a breakdown of the recommended daily dose.

Most other laboratory test results can be accessed 3 working days after submission.

Hospital based tests such as scans or X-Rays can take a little longer.  Staff at the hospital department should be able to provide you with a timescale for results

 

Change of Address and Other Details

 

It is important that we have up to date addresses and contact details for our patients.  If there are any changes we would be grateful if you could inform us as soon as possible.  You can use the contact form on this site to inform us of any changes.  Alternatively you can write to us or complete a form at the reception desk.

 

Locum Doctors

 

There are times when it is necessary for us to engage locum doctors.   This is usually to cover holidays and other absences.   All the locum doctors we engage are fully qualified General medical Practitioners and they have full access to your medical records.

 

Clinics

 

Antenatal Clinic – run by the Midwives. Click here for contact details

Baby Immunisation Clinic – run by the Health Visitors.  Click here for contact details

Blood Pressure Clinic – run by the Practice Nurses, the aim of this clinic is to help maintain a normal blood pressure and prevent complications.  We will invite patients with high blood pressure at least annually for a BP review.

Diabetes Clinic – Jointly run by the Practice Nurses and the GPs, this clinic is designed to maximise the care given to patients with Type 2 Diabetes with a view to preventing complications of this disease.   If you have Type 2 Diabetes we will invite you to be seen at least annually.  We will take blood tests, discuss your diet and lifestyle, check your feet, discuss eye tests and make any necessary alterations to your medication.

If you are affected by Type 2 Diabetes you may find the following link helpful Diabetes UK

Respiratory Clinics – Run by the practice Nurses, these clinics deal with two common chest illnesses – Asthma and Chronic Obstructive Pulmonary Disease (COPD).    At each of these clinics your breathing will be tested, the impact the disease is having on your life will be discussed and any beneficial alterations to your medication will be discussed.

If you are affected by Asthma you may find the following link useful Asthma UK

If you are affected by COPD follow this link BLF

Coronary Heart Disease/Stroke – This clinic is run jointly by the Practice Nurses and the GPs and it aims to support patients who have a history of heart disease (angina; heart attack; by-pass surgery; high cholesterol; heart failure; stroke or mini-stroke).   We will invite you annually when we will take blood tests and discuss lifestyle choices as well as making any necessary adjustments to your medication.   A useful website is CHSS

Information on a variety of medical conditions can be found Here